Technical configuration items extend the Base Configuration Item table.

• A.True
• B.False

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According to the OOTB implementation, you can only create normal change or emergency change from a problem, but not standard change.

• A.True
• B.False

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Which of the following is NOT a feature provided by Knowledge Management OOTB?

• A.Subscribing to articles
• B.Article versioning
• C.Integration with social networking platforms
• D.Import from Microsoft Word

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Which two of the examples above have correct System.debug statements? (Choose two.)

• A.Example 4
• B.Example 3
• C.Example 1
• D.Example 2

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Which of the following can be achieved by a user with itil role? (Choose four.)

• A.Create CI
• B.Associate CI to Task
• C.Delete CI
• D.Add CI to Change Request
• E.Create CI Class

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