According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.

• A.True
• B.False

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What is the module name that is used to access configuration base items?

• A.Configuration > Base Items
• B.Configuration Items > Base Items
• C.CMDB > Base Items
• D.Base Items > Configuration

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A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?

• A.SOSL queries
• B.describeSObjects()
• C.Dynamic Schema binding
• D.REST API

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Even though there are business rules to keep State and Incident State in sync, it is recommended to use Incident State.

• A.True
• B.False

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To how many levels can categories be nested in a service catalog?

• A.3
• B.2
• C.1
• D.None of the listed answers

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