Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)

• A.Manually change the state to Closed.
• B.Automatically 7 days after being resolved.
• C.Click on the Complete button.
• D.Empty the "Assigned to" the "Assignment group" fields.
• E.Automatically 10 days after being resolved.

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If a script include has SNC in its name, it means it is safe to edit these script includes and upgrade will not be affected.

• A.False
• B.True

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Which of the following can the end user see in the related search result?

• A.Open Problems
• B.Open Incidents
• C.Resolved Problems
• D.Knowledge Articles
• E.Resolved Incidents

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Technical configuration items extend the Base Configuration Item table.

• A.True
• B.False

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A company has many different unit test methods that create Account records as part of their data setup. A new required field was added to the Account and now all of the unit tests fail.
What is the optimal way for a developer to fix the issue?

• A.Add the required field to the data setup for all of the unit tests.
• B.Change the required field to be a validation rule that excludes the System Administrator profile.
• C.Create a TestDataFactory class that serves as the single place to create Accounts for unit tests and set the required field there.
• D.Add a before insert trigger on Account to set the value of the required field.

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