Which of the following statements is true regarding configuration items and the table extended?

• A.Neither of technical nor non-technical configuration items extend directly from Base Configuration Item table.
• B.Only non-technical configuration items extend directly from Base Configuration Item table.
• C.Both technical and non-technical configuration items extend directly from Base Configuration Item table.
• D.Only technical configuration items extend directly from Base Configuration Item table.

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Which one of the following variable types in NOT supported in mobile?

• A.Yes/No
• B.Numeric scale
• C.URL
• D.IP Address

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When documenting requirements, it is important to include the customer preferred designed choices.

• A.True
• B.False

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For an incident, which of the following are used when calculating the value of the Business Duration field?

• A.Incident State Duration Metric
• B.Incident Auto-close system property
• C.Calendar duration
• D.SLA Schedule

Correct Answer: D

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Which module to use in order to see problem tasks that are assigned to you?

• A.Problem > My Tasks
• B.Service Desk > My Work
• C.Service Desk > My Problem Tasks
• D.Problem > My Problem Tasks

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