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  1. Home
  2. ServiceNow Certification
  3. CIS-ITSM Exam
  4. ServiceNow.CIS-ITSM.v2023-07-28.q102 Dumps
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Question 86

An administrator wants to allow users who are creating leads to have access to the Find Duplicates button.
Which lead object-level permission will the administrator need to provide to these users?

Correct Answer: B
insert code

Question 87

Which of the following roles can delete a CAB definition?

Correct Answer: D
Explanation/Reference:
Explanation:
Only system admin can delete CAB Definitions.
insert code

Question 88

Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a 24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

Correct Answer: D
Explanation/Reference:
insert code

Question 89

Leads come to Universal Containers from various sources and need to be assigned to the correct sales team.
When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.
Which combination of automation tools is needed to meet minimally these requirements?

Correct Answer: D
insert code

Question 90

What are two capabilities of Territory Management? (Choose two.)

Correct Answer: B,C
insert code
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