Which of the following is NOT a valid On Hold reason?

• A.Awaiting Info
• B.Awaiting Caller
• C.Awaiting Vendor
• D.Awaiting Change

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Common recurring Catalog Variables can be grouped and standardized using _________.

• A.Variable Choice Lists
• B.Update Sets
• C.Variable Sets
• D.Insert and Stay

Correct Answer: C

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What will be the new state once you click on the "Start Fix" button in the problem form?

• A.Root Cause Analysis
• B.Assess
• C.In Progress
• D.Fix in progress

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Which table is used to store emergency change requests?

• A.Emergency Change Request [emergency_change_request]
• B.Change [change]
• C.Change Request [change_request]
• D.Emergency CR [emergency_cr]

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Change tasks can manually be added in the following states. (Choose three.)

• A.Implement
• B.Assess
• C.Closed
• D.Authorize
• E.Canceled

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