What is the default number of days (integer) after which Resolved Incidents are automatically closed?

• A.Five working days
• B.One Day
• C.Three Days
• D.Five Days

Correct Answer: A

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How do you make an article visible in the featured content section?

• A.Add the article to the featured content related list in a knowledge base.
• B.Select the Featured check box in the article.
• C.Add a new record to the "Featured Content" table.
• D.Add a new record to "Knowledge Base Featured" table.

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Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

• A.Cls defined directly in cmdb_ci_compulet and all child classes
• B.Just GIs defined directly in cmdb_cl_computer
• C.Cls defined directly in cmdb_ci_computer and all parent classes

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Configuration changes to the Change Management - CAB Workbench Application must be done in the global scope.

• A.False
• B.True

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A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)

• A.The administrators are deploying their own Change Sets, thus deleting each other's fields from the objects in production.
• B.A sandbox should be created to use as a unified testing environment instead of deploying Change Sets directly to production.
• C.Page Layouts should never be deployed via Change Sets, as this causes Workflows and Field-level Security to be reset and fields to disappear.
• D.The administrators are deploying their own Change Sets over each other, thus replacing entire Page Layouts and Workflows in Production.

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