Which configuration allows you to use a script to coalesce data in Import Sets?

• A.Conditional coalesce
• B.Multiple-field coalesce
• C.Single-field coalesce
• D.No coalesce

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What is the purpose of flagging an article in a knowledge base?

• A.To mark an article to read later.
• B.Reporting an error
• C.Allow a user to submit feedback about an article

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Which one of the following statements describes the contents of the Configuration Management Database
(CMDB)?

• A.The CMDB contains the Business Rules that direct the intangible, configurable assets used by a
  company
• B.The CMDB archives all Service Management PaaS equipment metadata and usage statistics
• C.The CMDB contains data about tangible and intangible business assets
• D.The CMDB contains ITIL process data pertaining to configuration items

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What are the four knowledge workflows available in the ServiceNow base instance?

• A.Retire Knowledge: Moves a knowledge article to the retired state.
• B.Instant Publish: Immediately publishes a draft article without requiring an approval
• C.Approval publish: Request approval from a manager of the knowledge base before moving the article it
  the publish state
• D.Instant Retire: Immediately retires a published article without requiring an approval

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What is a role in ServiceNow?

• A.A role is a persona used In Live Feed Chat
• B.A role is one record m the Role [sys_user_role] table
• C.A role is one record in the Role Iuser_sys_role] table
• D.A role Is a set of modules for a particular application

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