What are the 6 methods available for user authentication?

• A.LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.
• B.SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.
• C.Local Database: The user name and password in their user record in the instance database.
• D.OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.
• E.Digest Token: An encrypted digest of the user name and password in the user record.
• F.Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed

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What are the 5 provided Roles by ServiceNow?

• A.Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.
• B.Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.
• C.System Administrator: The admin role provides access to all platform features, applications, functions and data.
• D.Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver
• E.Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

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What are two ways to generate an Event? (Choose two.)

• A.Knowledge article publication
• B.Log entry
• C.Business Rule
• D.Workflow

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What is a Notification?

• A.A tool for alerting users that events that concern them have occurred
• B.A message through Connect related to a Change Request
• C.An email file attachment
• D.A new Knowledge article created by a Business Rule

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Which one of the following statements applies to a set of fields when they are coalesced during an import?

• A.If a match is found using the coalesce fields, the existing record is updated with the information being imported
• B.If a match is found using the coalesce fields, the system creates a new record
• C.If a match is not found using the coalesce fields, the existing record is updated with the information being imported
• D.If a match is not found using the coalesce fields, the system does not create a Transform Map

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