How is a group defined in ServiceNow?

• A.A group is one record stored in the Group Type [sys_user_group_type] table
• B.A group defines a set of users that share the same location
• C.A group defines a set of users that share the same job title
• D.A group is one record stored in the Group [sys_user_group] table

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Which three Variable Types can be added to a Service Catalog Item?

• A.True/False, Multiple Choice, and Ordered
• B.True/False, Checkbox, and Number List
• C.Number List, Single Line Text, and Reference
• D.Multiple Choice, Select Box, and Checkbox

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Which icon would you double click, to expand and collapse the list of all Applications and Modules?

• A.Application
• B.Clock
• C.Star
• D.Funnel

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What are the two aspects to LDAP Integration?

• A.Data Population
• B.Authorization
• C.Authentication
• D.Data formatting

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Which one of these applications is available to all users?

• A.Facilities
• B.Self-Service
• C.Change
• D.Incident

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