The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?

• A.Federal Workflows
• B.Employee Workflows
• C.IT Workflows
• D.Manufacturing Workflows
• E.Infrastructure Workflows
• F.Customer Workflows

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Which of the following are not included in an Update Set, by default? (Choose four.)

• A.Related Lists
• B.Schedules
• C.Client Scripts
• D.Scheduled Jobs
• E.Views
• F.Data
• G.Report Definitions
• H.Published Workflows
• I.Homepages
• J.Database changes
• K.Business Rules

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A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:
* Requested for
*Requested by
* Approving manager
* Delivery instructions
All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

• A.Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.
• B.Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.
• C.Create an Order Guide, which includes all variables: then copy and hide variables as needed.
• D.Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.
• E.Create a Variable Set Template: then apply to all of the catalog items.

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What is an Event in ServiceNow?

• A.An Event is a trigger that has a direct response in the platform
• B.An Event is an indicator that a Priority 1 (P1) Incident has been logged
• C.An Event is a recognized, scheduled occurrence of a process
• D.An Event is an indication to the ServiceNow processes that something has occurred

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What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

• A.Notifications
• B.Alerts
• C.Texts
• D.Events
• E.Emails

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