What are advantages of using Flow Designer? (Choose three.)
Correct Answer: A,B,E
Question 102
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that? Right click on Priority and select what?
Correct Answer: D
In ServiceNow, Priority is a choice field, meaning it has predefined values (e.g., 1 - Critical, 2 - High, etc.). If a customer wants to change the values to display P1, P2, P3, P4 consistently across all tasks, you must modify the choice list values for the Priority field. Steps to Modify the Priority Field Choices: Right-click on the Priority field in the Incident form. Select "Show Choices" from the context menu. In the Choice List Entries table, modify the Label values to match the internal terminology (P1, P2, P3, P4). Ensure that the changes apply to all Task-related tables (such as Incident, Change, and Problem). Why is the Correct Answer "Show Choices"? The "Show Choices" option displays the choice list for that specific field, allowing modifications to the values displayed in the dropdown. This ensures consistency across all records using the Priority field. Why Not the Other Options? A . Configure Lists: ❌ Configures list views, not choice field values. B . Show Options: ❌ Not a valid option in ServiceNow for modifying choice fields. C . Configure Task: ❌ Configures the task table settings, not choice list values. E . Show Choice List: ❌ Not a valid ServiceNow menu option. F . Configure Options: ❌ Not a valid option in ServiceNow for modifying choice fields. Reference from the Certified System Administrator (CSA) Official Documentation: Modifying Choice Lists in ServiceNow: ServiceNow Docs How to Customize Dropdown Fields in ServiceNow Using "Show Choices", administrators can update choice values while preserving the existing backend values, ensuring consistency in workflows and reports.
Question 103
The baseline Service Catalog homepage contains links to which of the following components?
Correct Answer: A
Question 104
When using Flow Designer what is the Flow Execution initiated by?
Correct Answer: A
A trigger is an activity that, once specified, automatically initiates a flow1. A trigger specifies the conditions that start running the flow, such as creating a record in a specified table, receiving an inbound email, or reaching an SLA target1. References * Flow trigger types - Product Documentation: San Diego - ServiceNow1
Question 105
Many actions are included with flow designer, what are some frequently used core actions? Choose 4 answers.
