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  1. Home
  2. ServiceNow Certification
  3. CSA Exam
  4. ServiceNow.CSA.v2026-06-26.q348 Dumps
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Question 96

When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

Correct Answer: B
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Question 97

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Correct Answer: C
Virtual Agentis ServiceNow'sAI-powered chatbotthat provides assistance via amessaging interface. It helps users obtain information, make decisions, and complete common tasks without human intervention.
Conversational Interface# Users interact through chat to get information and perform tasks.
Automated Responses# Uses predefinedtopicsandnatural language understanding (NLU)to provide relevant answers.
Integration with ServiceNow Applications# Can create incidents, reset passwords, check order statuses, etc.
Available on Multiple Channels# Works with Microsoft Teams, Slack, and the ServiceNow portal.
A: Agent Workspace# A unified interface for agents to manage cases, not an AI chatbot.
B: Chat bot# A generic term; Virtual Agent is the official chatbot in ServiceNow.
D: Knowledge Chat# No such feature exists; however, Virtual Agent can integrate with the Knowledge Base.
E: Now Support# ServiceNow's customer support portal, not an AI-driven assistant.
Reference:ServiceNow Docs: Virtual Agent Overview
ServiceNow CSA Official Study Materials
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Question 98

If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)

Correct Answer: A,B
Detailed Explanation:
To assign a task to themselves, users in ServiceNow can:
Option A:Use the check box to select the record, then click the Person icon to assign it.
Option B:Select the Task number and use theAssign to meUI action available on the form. These methods provide quick ways for users to take ownership of tasks directly from the list view. (Reference: ServiceNow Documentation - Task Assignment and List Actions)
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Question 99

What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

Correct Answer: B
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/managing-data/concept/c_Da
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Question 100

What are the 6 methods available for user authentication?

Correct Answer: A,B,C,D,E,F
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