Which are valid Service Now User Authentication Methods? (Choose three.)
Correct Answer: B,C,D
ServiceNow supports multiple authentication methods to verify user identities before granting access to an instance. The three valid authentication methods from the given options are: Local Database Authentication This is the default authentication method used in ServiceNow. User credentials (username and password) are stored in the ServiceNow database. Authentication is handled directly by ServiceNow without relying on external identity providers. This is useful for small implementations or instances where external authentication is not required. LDAP (Lightweight Directory Access Protocol) LDAP allows ServiceNow to integrate withcorporate directory services, such as Microsoft Active Directory, to authenticate users. Users authenticate using theircorporate credentials, reducing the need to maintain separate user accounts in ServiceNow. ServiceNow connects to an LDAP server and verifies credentials without storing passwords in the ServiceNow database. SSO (Single Sign-On) Single Sign-On enables users to log into ServiceNow using an external identity provider (IdP). ServiceNow supports various SSO protocols, including: SAML 2.0 (Security Assertion Markup Language) OAuth 2.0 OpenID Connect Kerberos This allows users to authenticate once and gain access to multiple applications, improving security and user experience. A: XML feed- XML feeds are used for data exchange,not authentication. ServiceNow can consume XML feeds for integrations but does not use XML feeds to authenticate users. E: FTP authentication- FTP (File Transfer Protocol) is used for transferring files between systems and isnot a valid authentication methodin ServiceNow. ServiceNow Docs: User Authentication Methodshttps://docs.servicenow.com/en-US/bundle/utah-platform- administration/page/administer/security/concept/user-authentication-methods.html ServiceNow CSA Official Training Guide (User Authentication & Security) Why the Other Options Are Incorrect?References from Certified System Administrator (CSA) Documentation: These references confirm thatLocal Database, LDAP, and SSOare valid authentication methods in ServiceNow.
Question 88
What is the platform name for the Group table?
Correct Answer: A
In ServiceNow, every table has a system name (platform name) that follows a consistent naming convention. The Group table stores information about user groups and is named: ✅ sys_user_group Understanding the Naming Convention: sys_user_group = System table for user groups. sys_user = Table for individual user records. sys_user_role = Table for user roles. Why Other Answers Are Incorrect: B . sys_group - No such table exists in ServiceNow. C . group - This is not the correct system name; ServiceNow uses "sys_user_group" for clarity. D . sys_groups - Incorrect pluralization; ServiceNow tables are typically singular (e.g., sys_user, sys_user_role). Reference from Certified System Administrator (CSA) Official Documentation: ServiceNow Tables and Data Structure ServiceNow CSA Training Module: "User and Group Administration"
Question 89
In a privately-scoped application, which methods are used for logging messages in server-side scripts? Choose 2 answers
Correct Answer: D,E
Question 90
What records are used to track cross-scope applications that request access to an application?
