Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)

• A.web-based reporting platform
• B.real-time data reporting
• C.log collection tool for PCCE
• D.completes configuration changes on PCCE
• E.SSH Server for SFTP

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What is the function of Cisco Unified Intelligence Center (CUIC. in UCCE?

• A.To create and customize reports
• B.To provide real-time statistics on call center performance
• C.To handle incoming customer interactions
• D.To route incoming calls to the most appropriate agent based on customer data

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What is the URL to access VVB Admin?

• A.https://<wb IP or hostname>/wb
• B.https://<wb IP or hostname>/cceadmin
• C.https://<wb IP or hostname>/appadmin
• D.https://<wb IP or hostname>/ccmadmin

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What is the purpose of Cisco Packaged Contact Center Enterprise (PCCE. in contact center deployment?

• A.To provide a pre-packaged, all-in-one solution for contact center deployment
• B.To enable contact centers to deploy UCCE in a virtualized environment
• C.To allow contact centers to integrate UCCE with other business applications
• D.To provide a cloud-based solution for contact center deployment

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Which of the following tools can be used to troubleshoot common UCCE issues related to agent desktop configuration? (Select all that apply)

• A.Cisco Unified Contact Center Enterprise Administration (CUCEA)
• B.Cisco Finesse desktop
• C.Cisco Unified Intelligence Center (CUIC)
• D.Cisco RTMT (Real-Time Monitoring Tool)

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