What are the different types of reports available in UCCE?

• A.Agent, supervisor, and administrator reports
• B.Historical, scheduled, and real-time reports
• C.Financial, sales, and marketing reports
• D.Technical, operational, and administrative reports

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Which of the following are components of the Cisco Packaged Contact Center Enterprise (PCCE)? (Select all that apply)

• A.Cisco Unified Intelligence Center (CUIC)
• B.Cisco Unified Communications Manager (CUCM)
• C.Cisco Unified Customer Voice Portal (CVP)
• D.Cisco Unified Contact Center Enterprise (UCCE)

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Which Routing Script logic helps to invoke the Post Call Survey successfully?

• A.If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.
• B.To offer the PCS for all incoming DNs. there is no need to explicitly set the variable in the Main script.
  It is set to n by default.
• C.If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.
• D.To offer the PCS for specific incoming DN's. the variable needs to be set in the Main script explicitly as n.

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When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

• A.Cisco Unified ICM call router and administrative workstation
• B.Cisco Unified ICM call router and peripheral gateway
• C.administrative workstation and HDS-DDS
• D.Cisco Unified ICM call router and logger

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What are two operations supported by the Agent Bulk Import Tool? (Choose two.)

• A.Update
• B.Create
• C.Add
• D.Subtract
• E.Replace

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