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Cisco Certification
500-443 Exam
Cisco.500-443.v2024-08-19.q58 Dumps

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Question 21

What is the function of the Cisco Unified Contact Center Enterprise (UCCE. Solution Control Server (SCS) in UCCE?

A.To handle incoming customer interactions
B.To manage and control the UCCE system components
C.To provide real-time statistics on call center performance
D.To manage the overall UCCE solution and ensure system synchronization

Correct Answer: D

To manage the overall UCCE solution and ensure system synchronization. The Cisco Unified Contact Center Enterprise (UCCE. Solution Control Server (SCS) is a component of the UCCE system that manages the overall UCCE solution and ensures system synchronization between UCCE components. It provides tools for managing system-wide configurations and ensuring that UCCE components are synchronized and functioning properly.

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Question 22

When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

A.SPOG
B.Agent PG/CTIServer
C.AWDB
D.IDS
E.Finesse

Correct Answer: B,E

B Agent PG/CTIServer is one of the components that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends a Peripheral Monitor Message (PMM) with agent state information to the Router. E Finesse is another component that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends an HTTP request with agent state information to the CTIServer. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10; [Cisco Finesse Administration Guide Release 12.5(1)], page 11

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Question 23

Drag and drop the item from the left onto the definition on the right.

Correct Answer:

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Question 24

What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Script Editor in UCCE?

A.To handle incoming customer interactions
B.To manage and control the UCCE system components
C.To provide real-time statistics on call center performance
D.To create and edit call routing scripts

Correct Answer: D

To create and edit call routing scripts. The Cisco Unified Contact Center Enterprise (UCCE. Script Editor is a tool used by UCCE administrators to create and edit call routing scripts. These scripts determine how incoming calls are routed based on customer data and agent availability, and can be customized to meet specific call center requirements.

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Question 25

When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

A.-g
B.-ag
C.-a
D.-aa

Correct Answer: C

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