ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

• A.Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.
• B.Check if the caller DN settings on SPOG has PCS enabled.
• C.Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.
• D.Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

Comment: *

Name: *

Email: *

Verification: *

Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?

• A.Any number of callbacks are allowed.
• B.No Courtesy Callbacks are allowed.
• C.Callbacks have been temporarily suspended for dialed number.
• D.Courtesy Callbacks start when "0" calls are in the queue.

Comment: *

Name: *

Email: *

Verification: *

Which device access is needed to manage agent phones for UCCE/PCCE?

• A.CUCM Admin
• B.CCE Web Admin tool
• C.Config Manager tool
• D.Finesse Admin

Comment: *

Name: *

Email: *

Verification: *

What are two stock or customized views that are available for the CUIC reports? (Choose two.)

• A.HTML View
• B.XML View
• C.Gantt View
• D.Pie Chart View
• E.Bar Chart View

Comment: *

Name: *

Email: *

Verification: *

What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)

• A.point to CUSP ig address
• B.point to CVP ip address
• C.point to IOS q/ws loopback address
• D.point to PG ip address
• E.point to AW/HDS/DDS ip address

Comment: *

Name: *

Email: *

Verification: *