Who do renewals managers (rms) work with?

• A.Rms work with account managers to drive ongoing revenue risk assessments and plays.
• B.Rms work with service delivery teams and monitor engagements.
• C.Rms work by themselves to develop a high level view customer requirements and objectives.
• D.Rms work with pre-sales engineers and build customer solutions.

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What support should an RM take from the CSM?

• A.Book customer-service briefings.
• B.Communicate value and the impact of Cisco solutions.
• C.Communicate new greenfield opportunities.
• D.Oversee the closure of contracts.

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What is the future state goal of licensing at Cisco?

• A.Classic PAK
• B.Right to use
• C.Smart License
• D.Standby License

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Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?

• A.There are no open incidents 30 days before renewal dates.
• B.The adoption rate is 50% under the expected level and the plan is six months before the expiration date.
• C.The health index of a customer is over expected targets with no red flags.
• D.Customer is willing to subscribe to a recommendation case to be publicly communicated.

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Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?

• A.There are no open incidents 30 days before renewal dates.
• B.The health index of a customer is over expected targets with no red flags.
• C.Customer is willing to subscribe to a recommendation case to be publicly communicated.
• D.The adoption rate is 50%under the expected level and the plan is six months before the expiration date.

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