What support should an RM take from the CSM?

• A.Oversee the closure of contracts.
• B.Communicate value and the impact of Cisco solutions.
• C.Communicate new greenfield opportunities.
• D.Book customer-service briefings.

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What does iARR measure?

• A.our ability to increase renewal rates through pricing controls
• B.our ability to expand upon existing customer value
• C.our ability to internally align renewable resources
• D.our ability to monitor product utilization, and financial growth collectively

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Which steps to develop a renewal quote are valid?

• A.Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.
• B.Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity.
• C.Position the new technology, create a Quote, Order the Quote.
• D.Ask the customer for Renewal data, Evaluate new requirement, Quote new services.

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Which area of the success plan is the renewal manager responsible?

• A.Solution renewal
• B.Barriers predicted
• C.Adoption barriers overcome
• D.Success plan hypothesis

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Which approach should be applied when renewing a quote?

• A.Product led approach
• B.Reward led approach
• C.Concerns led approach
• D.Solutions led approach

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