What is the primary measurement of success for a Renewals Manager?

• A.Renewal success rate
• B.Upsell percentage
• C.Percentage of contracts closed
• D.Iarr rate

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Which statement best describes an Accelerator?

• A.A one-on-one deep dive on network issues
• B.An on-call service for customer support
• C.A hosted one-to-many educational webinar with live expert Q and A
• D.A one-on-one coaching engagement covering specific use cases

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How does Cisco define Business Critical Services?

• A.Pay-as-you-go, technology-based services
• B.Pay-as-you-go, services covering business-critical functions
• C.subscription-based services covering the lifecycle of a technology
• D.hardware replacement

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Who do renewals managers (rms) work with?

• A.Rms work with account managers to drive ongoing revenue risk assessments and plays.
• B.Rms work with service delivery teams and monitor engagements.
• C.Rms work by themselves to develop a high level view customer requirements and objectives.
• D.Rms work with pre-sales engineers and build customer solutions.

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Which discussion point helps upsell a customer?

• A.Focus on how much it will cost the customer.
• B.Discuss changes in the network and identify any uncovered additions to the network.
• C.Discuss your priorities and why you need the sale.
• D.Focus on what the customer already has covered on the network.

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