Free Access to Cisco.820-605.v2023-03-06.q97 with Valid Practice Test (Page 10)

Question 41

Refer to the exhibit. Which initial action does a Customer Success Manager take?

A.Provide trending information on license types B and D and share with all stakeholders
B.Share the report with the customer point of contact for license types B and D and determine causes
C.Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
D.Run analysis on all the license types used by the customer on all platforms

Question 42

Which two actions are critical when communicating with executives? (Choose two.)

A.Incorporate the sales team's plan
B.Focus on the value achieved
C.Focus on technical details
D.Target executive priorities
E.Keep services as a primary topic

Question 43

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A.Implement staff Super Users to provide feedback
B.Twice yearly student and staff surveys with two
C.Combination of tailored surveys and IT tools-based metrics
D.Measure the number of complaints raised by students

Question 44

Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

A.adoption barriers
B.value realization
C.competitive differentiation
D.customer budget

Question 45

You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

A.Build an understanding of your customer's business and market trends and priorities
B.Speak the internal contacts to understand the customer sentiment and outstanding escalations
C.Perform a deep analysis of all the sales orders to the past 24 months
D.Engage with the account team to understand the expansion opportunities

Question 41

Question 42

Question 43

Question 44

Question 45

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