Free Access to Cisco.820-605.v2023-03-06.q97 with Valid Practice Test (Page 13)

Question 56

The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

A.cost efficiency
B.business growth
C.employee satisfaction
D.sustainability
E.time to market

Question 57

Which type of KPl is of the most interest to Customer Success?

A.OPEX KPIs that define the operational costs of the company
B.business KPIs that define progress to the Business Outcome
C.IT services KPIs for operations
D.sales KPIs for revenue generation

Question 58

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A.Run analysis on all the license types used by the customer on all platforms
B.Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
C.Share the report with the customer point of contact for license types B and D and determine causes
D.Provide trending information on license types B and D and share with all stakeholders

Question 59

Which statement describes an end user adoption barrier?

A.Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
B.The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
C.The budget is insufficient to implement the solution for a new branch of the business.
D.There are insufficient licenses for additional staff from a newly acquired company to use the solution.

Question 60

What is a consideration in evaluating readiness for adoption?

A.Identify potential accelerators that could optimize performance.
B.Identify features or functions that are not deployed or underutilized.
C.Review customer acceptance test plan.
D.Validate that all required items have been purchased.

Question 56

Question 57

Question 58

Question 59

Question 60

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