Which two actions are in adoption campaign? (Choose two.)

• A.messaging to stakeholders on new product releases
• B.messaging to stakeholders on the new features of their solution
• C.renewal reminder to stakeholders
• D.survey sent to all end users
• E.messaging to users on best practice approaches to their solution

Comment: *

Name: *

Email: *

Verification: *

Which activity reduces the risk of chum?

• A.providing a discount on renewal
• B.expanding the customer footprint
• C.educating on product features
• D.lowering the service level

Comment: *

Name: *

Email: *

Verification: *

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

• A.support tickets reports and diagnostic information
• B.customer annual report and quarterly business reviews
• C.sales account plan
• D.questions to validate the interpreted analytical data
• E.detailed contract inventory

Comment: *

Name: *

Email: *

Verification: *

Which definition of customer success is true?

• A.It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
• B.It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
• C.It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
• D.It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Comment: *

Name: *

Email: *

Verification: *

You notice a decline over time in your customer's usage of your product.
Which action do you consider?

• A.Show the customer a comparison of the solution versus the competition
• B.Re-assess the customer's business process and outline the capability of the solution
• C.Carefully tell the customer to get more people to use your product
• D.Tell the customer a new solution will soon be available

Comment: *

Name: *

Email: *

Verification: *