Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

• A.Sales Engineer
• B.Solution Product Manager
• C.Customer Success Specialist
• D.Technical Engineer

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What is a barrier to adopting software tools?

• A.commercial decision
• B.organization size
• C.recurring cost
• D.limited resources

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Refer to the exhibit.

Which initial action does a Customer Success Manager take?

• A.Share the report with the customer point of contact for license types B and D and determine causes
• B.Provide trending information on license types B and D and share with all stakeholders
• C.Run analysis on all the license types used by the customer on all platforms
• D.Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

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What are two examples of expand opportunities? (Choose two.)

• A.hosting an executive review
• B.providing solution optimization services
• C.adding headcount to manage solution by the customer
• D.increasing license count
• E.training on existing features

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A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

• A.people
• B.application
• C.process
• D.tools
• E.platform

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