What is the order of the key elements of process improvement for Customer Success?

• A.analyze, define, measure, control, improve
• B.define, analyze, measure, improve, control
• C.measure, define, analyze, control, improve
• D.define, measure, analyze, improve, control

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Drag and Drop Question
The customer wants to increase the utilization of their video conferencing system.
Drag and drop the actions from the left into the correct sequence on the right.

Correct Answer:

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The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition.
Which two business outcomes are critical to the company's success? (Choose two.)

• A.employee satisfaction
• B.risk management
• C.cost efficiency
• D.credibility
• E.sustainability

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Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

• A.prescriptive
• B.diagnostic
• C.descriptive
• D.predictive

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From a Customer Success perspective, why should the customer's health be monitored?

• A.to provide the opportunity to address any changes in the customer's experience around the solution
• B.to identify unused licenses so they can be addressed via a service improvement plan
• C.to give the customer valuable insight so they can automatically renew critical services on time
• D.to directly enable renewals

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