In which stage does the Customer Success Manager initially validate stakeholders?

• A.utilization
• B.purchase
• C.deployment
• D.onboarding

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What is the purpose of capturing moments of success with a customer?

• A.recognizing the value of the engagement
• B.validating deployment of the solution
• C.expanding the purchased solution
• D.renewing the contract and subscription

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Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

• A.reduction in headcount or operational support costs
• B.number of incidents reported or number of compliance issues
• C.customer and employee feedback
• D.increase in new subscribers or increase in end users
• E.number of activities completed or increase in direct time

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What is a key driver that is creating the need for customer success?

• A.financial resources
• B.advanced specializations
• C.portfolio management
• D.subscription economy

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Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

• A.agreement of key stakeholders
• B.confirmation of customer business outcomes
• C.completion of customer training
• D.review of product roadmap
• E.scheduling of Quarterly Success Review

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