Which of the following is the FIRST step to diagnosing a device?

• A.Observe and gather information on the symptoms.
• B.Test and analyze the problem.
• C.Implement a theory to the problem.
• D.Establish a theory to the problem.

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Al of the fol owing is necessary to know when installing a print driver on a computer EXCEPT:

• A.the type of printer port created.
• B.the type of physical connection between the PC and the printer.
• C.the MAC address of the printer.
• D.the IP address of the printer.

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Which of the following would be the BEST action to take if a technician is unable to resolve a customer issue with a device?

• A.Tell customer a part needs to be ordered.
• B.Use appropriate escalation procedures.
• C.Read the service documentation.
• D.Leave customer site and call technical support.

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Which of the following BEST explains the term 600 x 300 dpi?

• A.The saturation is 600 horizontal dots by 300 vertical dots per inch.
• B.The resolution is 600 lines per inch by 300 horizontal dots per inch.
• C.The color depth is 600 vertical dots by 300 horizontal dots per inch.
• D.The resolution is 600 horizontal dots by 300 vertical dots per inch.

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The plunger of a solenoid is pulled inward by:

• A.gravity.
• B.magnetic force.
• C.friction.
• D.gear rotation.

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