A technician arrives onsite to work on a printer that has a known problem. There is currently no fix for this problem. Which of the following is the BEST way to explain this issue to the customer?

• A.This is a common problem with this model. They all do it. I cannot assist you.
• B.This is a known issue with this product. I dont know when it will be fixed you will have to continue working while the issue is occurring. Until the manufacture fixes it, I cannot.
• C.This is a common problem with this model. I have seen this before and there is nothing I can do to help.
• D.This is a known issue with this model. Unfortunately at this time there is no fix for this issue. I will keep you posted as to any improvements that come out from the manufacturer.

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Which of the following is the component that generates ozone?

• A.The Fuser Lamp
• B.The Exposure Lamp
• C.The Corona Assemblies
• D.The Drum Erase Lamp

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