Which of the following is a good communication practice for a technician to use when explaining the cause of a device failure to a client?

• A.Go into great detail about the failed components role in the print process.
• B.Do not confuse the client with explanations; just let them know it is fixed.
• C.Speak clearly using appropriate terminology and examples if required.
• D.Use highly technical terms so that the client wil know you are adequately trained.

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Which of the following would result in having no dial tone? (Select THREE).

• A.RJ-11 line plugged into a digital outlet
• B.Fax or Multi-Function unit turned off
• C.Faulty Fax/Modem Card
• D.Toner cartridge empty in fax unit
• E.Faulty HVPS
• F.Telephone line unplugged

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A customer has been having jamming issues and also notices the media is curled excessively.
Which of the following is the potential issue?

• A.Using recycled media
• B.Defective toner cartridge
• C.Ozone filter needs to be replaced
• D.Contaminated registration roller

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Which of the following copy defects would result from a single large black spot of contamination on a single mirror?

• A.Ghosting on the copy
• B.Black streaks on the copy
• C.Overall light copy quality
• D.Overall dark copy quality

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The purpose for error correction mode (ECM) on fax devices is to:

• A.correct any misspelled word on the page.
• B.adjust the colors on the fax page.
• C.retransmit data when a failure occurs.
• D.make sure the fax goes to the correct destination.

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