The customer reports that their MFP jams from one paper source, but works properly from the others. How can the technician begin to resolve the issue?

• A.Limit the customer to use only the working paper sources.
• B.Replace the failed tray with a new one.
• C.Replace the paper feed rollers.
• D.Review the error logs for what types of errors the device has had.

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A customer states that when they try to scan a particular type of invoice on their color laser MFD flatbed scanner, it always comes out with a complete yellow background. Any other text or image document is ok. Which of the following is the cause of this issue?

• A.The flatbed scanner is defective.
• B.The document is too small to scan.
• C.The document is detected as currency.
• D.The scanner resolution is set too high.

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RGB color model is used mainly by which type of device? (Select TWO).

• A.Monitor
• B.Color Printer
• C.Dot Matrix Printer
• D.Scanner
• E.Impact Printer

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A customer reports their MFP has dark print quality when copying, but when printing, the quality is good. Which of the following is the BEST way to determine where the problem might be located?

• A.Suggest to the customer that they should only print from this model.
• B.Review the adjustment log to see if there have been any changes to the settings.
• C.Attempt to recreate the problem by printing an internal page and copying a page.
• D.Use various paper trays and finishing options to see if the problem follows any pattern.

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Which of the following parts would open and close a junction gate in a finishing device? (Select TWO).

• A.Stepper Motor
• B.AC/DC Motor
• C.Cams
• D.Clutch
• E.Solenoid

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