While speaking with technical support, a technician is unsure of how to implement the recommended solution. Which of the following is the next BEST step?

• A.Install the parts currently available to the technician.
• B.Look for more information in the service manual.
• C.Ask technical support to clarify the solution.
• D.Search online for service bul etins.

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Which of the following parts are located in the ADF? (Select TWO).

• A.Separator Pad
• B.Tray Size Sensor
• C.Original Detection Sensor
• D.Paper Level Sensor
• E.Transfer Roller

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When speaking to a customer, which of the following would be the BEST way to communicate the results of the service call?

• A.There is too much of a difference in potential between the latent image area and the photoconductor, so the HVPS has to be replaced. The part is ordered.
• B.There is a defective part that needs to be replaced. It will be installed tomorrow as soon as it arrives.
• C.The HVPS is not putting out sufficient power. It will need to be replaced with a new one.
• D.The HVPS is not working properly; it is only providing -250 volts DC to the charge roller. The part is coming from another country, so it should be here in a couple of days.

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Which of the following is used to perform scanner calibration to ensure that image quality matches the original?

• A.Exposure lamp
• B.White reference plate
• C.Lens
• D.CCD

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Which of the following is located after the fuser unit?

• A.Separation roller
• B.Registration roller
• C.Transport roller
• D.Exit roller

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