After repairing media tray one and three on a printer, there are stil some multi-feeding issues from tray two. The technician does not have the appropriate parts to complete this repair. Which of the following is the BEST way to communicate this to the client?

• A.Media trays one and three are working now. Media tray two jams intermittently. The parts have been ordered and will be installed tomorrow.
• B.Everything is replaced and working fine now. If anything else is required, please call.
• C.Media tray one and three and up and running. Media tray two works some of the time. Please use only tray one and three.
• D.Media trays one and three are working now; however, tray two jammed several times. It cannot be fixed now because parts are not available. Please use the other two trays and place another service call for the other tray.

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Which of the following is the MOST common colors of toner used in a printing device?

• A.RGB
• B.DIC
• C.CMYK
• D.SWOP

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An encoder sensor typically detects:

• A.paper position.
• B.laser beam strength.
• C.magnetic flux.
• D.shaft rotation.

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A multimeter can be used to check which of the following?

• A.Media thickness
• B.Continuity
• C.Humidity
• D.Color balance

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Which of the following procedures should be performed with the use of an anti-static wrist strap?

• A.Replacing a circuit board
• B.Removing a paper tray
• C.Cleaning the platen glass
• D.Upgrading the firmware

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