During a lecture, an open-ended question is given to the class. A learner responds with an answer that is not completely correct. Which of the following would be the BEST way to give the learner the correct answer?

• A.Explain to the learner that the answer was wrong, and then go through the correct answer. While explaining the incorrect answer, point out where the learner was wrong.
• B.Repeat the learner's response, while explaining the areas of the question that were wrong, then asking the learner if they would change the answer to the correct response.
• C.Focus on the parts of the answer that were correct. Next explain those aspects that were incorrect.
  Afterward, repeat those parts that were correct.
• D.Ask another learner to explain why the answer given was incorrect, then repeat the learner's response.
  Ask the class to give other examples as to why this is incorrect.

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The BEST way to get learners to contribute to a discussion is to:

• A.Listen to what the learners are saying.
• B.Provide handouts to learners.
• C.Set expectations at the beginning of the course.
• D.Encourage learners to ask questions.

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During a training session, a bulb goes out in the overhead projector. Which of the following is the BEST way to handle this situation?

• A.Continue with the class as though nothing happened.
• B.Put the class on break and notify the appropriate personnel.
• C.Refuse to continue until the situation can be fixed.
• D.Skip ahead to material that does not require the projector.

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While preparing to deliver a new course, the instructor notices several areas that could be confusing.
Which of the following is the BEST way for the instructor to introduce these sections to the learners?

• A.Identify the developer of this topic.
• B.Contact the course developer for corrections.
• C.Create a supplement to the existing material.
• D.Integrate more probing questions to the learners.

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During the introduction to the course material, the trainer realizes that the students do not have the required prerequisite knowledge. Which of the following courses of action should the trainer take?

• A.Inform the students they do not have the prerequisite knowledge and cancel the course.
• B.Spend the first day covering the prerequisite material and drop the last day's material from the class.
• C.Let the client know the students will not be able to learn the material and the trainer should not be blamed.
• D.Prepare supplemental materials to cover the prerequisite knowledge.

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