An instructor takes a negative stance on a course topic. Using concepts learned in the course, learners are asked to debate why the instructor's position is faulty. This strategy will:

• A.Encourage resourceful learners to answer their own questions.
• B.Cause anger and frustration.
• C.Confuse the learners.
• D.Create opportunities for learners to contribute to the discussion.

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During a class, a student points out that one of the procedures that was explained has recently changed and the wrong steps are being taught. Which of the following should the trainer do to maintain an expert status with the class?

• A.Ask the student if they are an expert and let them know not to interrupt.
• B.On a break verify the information and inform the class of the findings.
• C.Inform the class the student is incorrect.
• D.Inform the client that they need to change their material to match the procedure.

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An instructor is teaching a course to learners with limited experience. During the course, one learner asks the instructor to further explain a concept that was just taught. Which of the following provides the MOST effective way for the instructor to respond? (Select TWO).

• A.Use the concept in a personal story to enhance the learner's understanding
• B.Probe the learner to clarify the level of confusion on the topic
• C.Provide the learner with an additional handout during the class
• D.Tell the learner to conduct additional research after the class
• E.Ask one of the other learners to provide the explanation

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A day prior to a course an instructor discovers that information in the text book is outdated and a new edition is available. Which of the following is the BEST course of action for the instructor to take?

• A.Ask the training manager to make adjustments to the course prior to the class.
• B.Acquire updated curriculum for maximum learner benefit.
• C.Present the course as is but incorporate the updated information.
• D.Present the course as set by the course designer.

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An instructor is hosting an online course with ten learners. Half of the learners have taken online courses before and are familiar with virtual courses. The other half of the class is new to the virtual environment. Which of the following should the instructor do FIRST to help all of the learners understand what is required for the course?

• A.Have the learner's advisors train the learners on the virtual environment.
• B.Email each learner welcoming them to the class and have them introduce themselves.
• C.Provide a link to the course requirements with a tutorial.
• D.Remove the learners from the class and have them return after a general computing course.

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