An instructor is lecturing a class shortly after lunch. Learners are starting to appear restless and are paying less attention to the instructor. Which of the following is the BEST action for the instructor to take?

• A.Give the learners a break so they refresh themselves
• B.Ask learners if they have any questions about the material
• C.Use a variety of delivery methods to reinforce training and motivate learners
• D.Conduct a review of the material to assess what the learners have retained

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An instructor is teaching a course with learners who have different levels of experience. During the course, one learner is constantly asking questions indicating that the learner does not have sufficient previous experience. Although the course is on schedule, some of the other learners are frustrated. Which of the following would be the BEST approach for the instructor to take?

• A.Direct the learner to the Internet to get more information
• B.Reschedule the learner for another course
• C.Maintain the current pace and continue to answer questions as needed
• D.Tell the learner to ask all questions at the end of the class

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At the beginning of a training session, a trainer instructed the learners to use Brand X computers because the instructional design assumes Brand X computers. Many learners objected. They felt that since they will be using Brand Y computers at work, they should work on Brand Y computers in the room. If the instructor needs to use Brand X computers to instruct, which of the following is the MOST appropriate way to respond to the learners' need to be able to apply course materials to job requirements?

• A.First explain to the class how the materials apply to Brand
• B.and then do the same for Brand Y.
• C.Do not mention either brand by name, but refer learners to the manual covering each of the respective brands.
• D.Provide a guide that relates Brand X to Brand Y computer functions
• E.After providing the planned instruction on the Brand X computers, discuss differences that Brand Y computers present to the user.

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A student emails an instructor with an entire life story of why assignments are being turned in late. The instructor suspects that the student simply lacks motivation. Which of the following is the BEST option for the instructor?

• A.Refer the student to the school's Student Services department.
• B.Promise the student extra credit points for each assignment turned in on time.
• C.Sympathize with the student and explain why late assignments cannot be accepted.
• D.Give the student extended time to complete the missing assignments.

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Upon answering a learner's question an instructor should then:

• A.Review the section that has just been covered
• B.Validate that the learner has understood and is ready to continue
• C.Proceed to the next section assuming that there are no further questions
• D.Elicit further questions from the class as a whole

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