The BEST way for an instructor to provide an introduction to the course content is to:

• A.Hand out course evaluations.
• B.Summarize the topics discussed.
• C.Conduct a course overview.
• D.Give examples on specific topics.

Comment: *

Name: *

Email: *

Verification: *

At the end of a class, Internet access becomes unavailable. The client provides an online evaluation form for each class. Each learner is required to fill out an evaluation of the course. Which of the following should the instructor do to fulfill the client's requirements?

• A.Ask the learners to complete the evaluation form after returning to their desks.
• B.Provide paper copies of the online evaluation to the learners.
• C.Contact the IT staff to determine when the Internet connection will be available.
• D.Submit in the post-class report why evaluations were not complete.

Comment: *

Name: *

Email: *

Verification: *

An instructor has been asked to develop a customized training course for a company. Which of the following should the instructor do FIRST?

• A.Purchase the equipment and material needed for the training course.
• B.Develop the training course and then ask the company to review it for accuracy.
• C.Conduct a needs assessment with the company managers.
• D.Ask for a list of personnel that will be attending the training.

Comment: *

Name: *

Email: *

Verification: *

During introductions a learner asks if a related topic can be reviewed during the course; however, the topic is outside the prescribed course material. Which of the following is the BEST way to handle this request?

• A.Review the topic in the next more advanced course.
• B.Extend the length of the course to include the topic.
• C.Remove a section from the course material to make room for the requested topic.
• D.Include the topic without modifying the course material.

Comment: *

Name: *

Email: *

Verification: *

Which of the following is a reason learners are NOT responding to questions from a trainer?

• A.The trainer is an expert and the learners do not have questions.
• B.Only open-ended questions are being asked and learners do not know the specific answers.
• C.The trainer is providing positive feedback when questions are asked.
• D.The trainer is not pausing long enough before answering the questions themselves.

Comment: *

Name: *

Email: *

Verification: *