A presentation heavy with procedural details was just completed. The subsequent demonstration exercise is not flowing well. Which of the following will be the MOST productive assistance the instructor can provide?

• A.Review the presentation in more detail.
• B.Hand out copies of the procedure from the slide presentation.
• C.Ask probing questions to trigger the learner's memory of the procedure.
• D.Quickly lead the learners in a question and answer session.

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Right after a break in a classroom setting, a learner asks for a broader explanation of the last topic discussed. After a more detailed explanation, the learner states, "I'm still not seeing that." Which of the following should the instructor do to bring clarity to the topic?

• A.Redirect the question to the class using active listening.
• B.Ask the learner. "Which aspect can I help explain further?"
• C.Ask the learner to remain after class to discuss the concept further.
• D.Use a whiteboard or flip chart to draw a graphic that illustrates the concept.

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An instructor notices that the classroom is extremely hot and several participants report that they are having trouble concentrating on the material. Which of the following is the BEST course of action for the instructor to take?

• A.Contact facilities management to try to find a prompt interim solution.
• B.Tell the learners they have to endure the heat and the problem will be addressed later.
• C.Stay on task and use humor to distract.
• D.Cancel class for the remainder of the day and start fresh the next morning.

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During a training class on increasing productivity, the client requests suggestions on how to motivate their employees upon returning to work. Which of the following methods should the trainer suggest to BEST motivate the client's employees?

• A.Dismiss the employee with the lowest increase in productivity.
• B.Reward the employee with the highest increase in productivity.
• C.Provide a bonus to the trainer if productivity increases.
• D.Provide a bonus to all employees that increase productivity.

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Which of the following are the FIRST ways to open a training session? (Select TWO).

• A.Provide instructor introductions.
• B.Start right into the lesson with no introduction.
• C.Hand out supplemental course materials.
• D.Identify the course and state the objectives of the course.
• E.Explain the logistics of the course.

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