The BEST way for a training department to ensure continued support and budgeted dollars for its function is to:

• A.Link learning objectives and activities directly to business goals.
• B.Interview the organization's senior executives regarding training needs,
• C.Participate in the strategic planning process.
• D.Offer classes that will benefit employees.

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During a course an instructor notices that the course content seems to leave out important but not critical information regarding the subject matter. Which of the following statements describes the NEXT action the instructorshould take that would be most beneficial to the current students?

• A.Suggest supplemental training resources at the end of class.
• B.Inform the learners of the important information and that it will be added to the course material in the future.
• C.Contact the course designer and recommend adding the additional material.
• D.Purchase additional training resources and incorporate them into the class.

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The BEST method of recording attendance is to:

• A.Compile a roster from end of class surveys.
• B.Pass a roster around during introductions.
• C.Call out a roster for confirmation.
• D.Have learners sign the roster as they enter the class.

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An instructor receives poor evaluations for a particular class. Which of the following should the instructor do FIRST to improve the performance?

• A.Read the comments to gain understanding of the low scores to find specific areas to work on.
• B.Re-develop the course from scratch.
• C.Practice the course in front of other instructors to receive direct feedback on how to improve.
• D.Contact each learner and ask for clarity on their responses.

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Which of the following would be an example of setting up a proper learning environment?

• A.Remove assigned seating in the setup
• B.Have experienced users in the front of the room
• C.Place students who have previously attended classes in the back of the room
• D.Ask students to sit according to age when entering the room

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