An instructor is hosting an online course with ten learners. Half of the learners have taken online courses before and are familiar with virtual courses. The other half of the class is new to the virtual environment. Which of the following should the instructor do FIRST to help all of the learners understand what is required for the course?

• A.Provide a link to the course requirements with a tutorial.
• B.Remove the learners from the class and have them return after a general computing course.
• C.Email each learner welcoming them to the class and have them introduce themselves.
• D.Have the learner's advisors train the learners on the virtual environment.

Comment: *

Name: *

Email: *

Verification: *

A trainer should solicit the MOST evaluations from the learners by:

• A.Giving the learners the expected answers to the survey.
• B.Asking for the completion of a course survey.
• C.Providing a survey at each station before class begins.
• D.Informing the class that it will affect the trainer's job.

Comment: *

Name: *

Email: *

Verification: *

The members of a corporate training department have been asked to conduct an overall organizational training assessment. Which of the following BEST defines the training needs of the organization?

• A.Reasons for high turnover, high absenteeism, or low performance
• B.Number of employees in the company and how many days are allocated to train the company
• C.Individual skill gaps noted in performance appraisals
• D.Common mistakes people make when doing their jobs

Comment: *

Name: *

Email: *

Verification: *

An instructor is preparing to start a class where several learners have arrived late due to bad weather. The general mood of the learners is poor. Which of the following is the BEST way to handle this situation?

• A.Tell the learners that the class will run late that day
• B.Use humor that will create a positive mood.
• C.Proceed with the course material.
• D.Have the learners introduce themselves.

Comment: *

Name: *

Email: *

Verification: *

When delivering lecture in a virtual classroom environment, an instructor should:

• A.Use markup tools (e.g. highlighter) to guide the learners focus.
• B.Record as much as possible ahead of time to avoid misspeaking.
• C.Use open-ended questions to facilitate discussion.
• D.Only use live video as a backup plan due to bandwidth restrictions.

Comment: *

Name: *

Email: *

Verification: *