During a pre-class meeting with the training manager, the instructor is informed that two of the participants are foreign learners and have difficulty with the English language. The class to be presented is an advanced topic. Which of the following would be the MOST appropriate course of action?

• A.Slow the pace of the course even if all the material is not covered.
• B.Try to translate any sections that might be difficult.
• C.Ask other learners to assist during the course.
• D.Suggest that someone be brought in to assist these learners.

Comment: *

Name: *

Email: *

Verification: *

An instructor is conducting a virtual classroom session that also includes a chat room. A learner becomes confused and sends the instructor an irate private message. Which of the following would be the BEST response to the situation?

• A.Use the administrator control panel in the virtual classroom client to cut off access for the irate user until the learner is calm.
• B.Send the user a private chat message explaining the concept better and add a positive emoticon to calm the learner.
• C.Reply to the class and ask the class to use appropriate netiquette when responding to any messages.
• D.Rephrase the comment into an anonymous question in case other learners are confused and discuss as a group.

Comment: *

Name: *

Email: *

Verification: *

During a computer software training class the projector fails. Which of the following should the instructor do FIRST?

• A.Attempt to quickly fix the projector.
• B.Move the class to another room.
• C.Take a class break and find another projector.
• D.Cancel the class and reschedule for a later date.

Comment: *

Name: *

Email: *

Verification: *

An instructor asks a question and notices that most of the learners seem distracted and are looking out the windows. Which of the following is the BEST approach to this problem?

• A.Wait a little longer until someone answers the question.
• B.Turn the question into an exercise.
• C.Call on a specific learner to answer the question.
• D.Rephrase the question using an appropriate frame of reference.

Comment: *

Name: *

Email: *

Verification: *

Which of the following should a virtual trainer do to build a personal connection between the students in the class?

• A.Use jokes to build a personal connection to the learners.
• B.Post evaluation scores to encourage competition.
• C.Add the students to the trainer's personal social networks.
• D.Have students post a photo or avatar to represent themselves.

Comment: *

Name: *

Email: *

Verification: *