A company is hosting a training event at their location. The instructor has started the training, and one of the learners indicates that a page is missing from the handout. Which of the following should the instructor do NEXT?

• A.Inform the learner that it was an error by their quality control department
• B.Ask the learner to get a copy from another learner
• C.Inform the company of the issue
• D.Continue with the training and provide the missing page after the next break

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A trainer delivers a course, leaving out information. Delivering a course in this fashion can lead to:

• A.Learner confusion.
• B.Consolidation of the course objectives.
• C.Learner satisfaction.
• D.Better student evaluations.

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Which of the following media should a trainer use to provide the objectives to students in a virtual course?

• A.Direct the students to the publisher's website
• B.Email the material to the students
• C.Provide handouts to the students
• D.Post the objectives in the front of the classroom

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Which of the following question types should an instructor typically avoid?

• A.Open-ended questions
• B.Run-on questions
• C.Closed-ended questions
• D.Viewpoint questions

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An instructor is observing participants during an exercise in a classroom environment. The MOST appropriate feedback to offer is:

• A.Outline two specific things the participant did well, and one specific opportunity for improvement.
• B.Spend most of the time focusing on the participants' weaknesses.
• C.Focus on all the participants' positive skills in order to build esteem.
• D.Tell everyone that they did a really good job.

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