While the trainer is performing administrative functions at a desk, a student approaches the trainer and asks a question. Which of the following employs active listening?

• A.Stop working and focus on the student asking the question.
• B.Continue working while listening to the student.
• C.Focus on the student behind the one asking the question.
• D.Stare at the student while listening to the question.

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Creating a topic "parking lot" is an effective method of:

• A.handling relevant learner inquiries on topics for which the trainer has less expertise.
• B.opening a training session and facilitating group activity in a positive way.
• C.using activities and media to support learning objectives to handle minor problems.
• D.enhancing and engaging learners through appropriate anecdotes stories and analogies.

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A trainer realizes that a handout used in the last course is missing the second page. Which of the following should the trainer do?

• A.Search the Internet for the students' phone numbers and call them.
• B.Ignore it since some of the missing data is in the book.
• C.Contact the client's IT department to see what they think should be done.
• D.Email the students a corrected version.

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A participant logs in 15 minutes late for a one-hour synchronous training. Which of the following would be the leader's MOST appropriate response to the participant?

• A.Ignore the participant completely. They should have logged in on time.
• B."Welcome! Glad you decided to finally join us today. Since you missed the opening exercises, you might want to just try back another day."
• C."Welcome! Please see the assistant to review what was missed."
• D."Welcome! Let me briefly review the content missed. We are currently on lesson two."

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During introductions a learner asks if a related topic can be reviewed during the course; however, the topic is outside the prescribed course material. Which of the following is the BEST way to handle this request?

• A.Include the topic without modifying the course material.
• B.Review the topic in the next more advanced course.
• C.Remove a section from the course material to make room for the requested topic.
• D.Extend the length of the course to include the topic.

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