Which of the following is the MOST important action for an instructor who wants to ensure effective communication?

• A.Enable knowledgeable learners to share their expertise with the class.
• B.Establish nonverbal contact with each learner.
• C.Limit the use of regional colloquialisms and jargon.
• D.Establish a common frame of reference with each learner.

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While an instructor is answering questions during a course it is BEST for them to:

• A.Answer the learner's questions by completely verifying their understanding of the subject.
• B.Answer the question by referencing supporting documentation so the documents become tools.
• C.Preface the answer with the learning objective and referenced section of the training course.
• D.Create an open culture of information taken from every learner's background and job experience.

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An instructor has been teaching for three hours on the first day of a three-day course. At the lunch break, the instructor reviews the preparedness of the learners and their responses to questions. The instructor notes that one learner does not demonstrate mastery of the concepts taught that morning. In this situation, which of the following should the instructor do?

• A.Give an advanced activity to the other learners and re-teach the morning activity to the learner who has not mastered the concepts.
• B.Re-teach the concepts taught in the morning session to the class, but use different handouts.
• C.Pair the learner with one of the more advanced learners who likes to share knowledge.
• D.Continue to teach the course as outlined, and after class offer to help the learner who has not mastered the concepts.

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A client requests a half-day course on a software application from an instructor. The instructor has laptops available for rent, but the client is not interested in paying the cost. Which of the following is the BEST method to handle this situation?

• A.Explain the best return on investment (ROI) will be realized by hands-on training.
• B.Bring one laptop and a projector to display presentations and demonstrations.
• C.Instruct the client that the course can only be run with the laptop rental fee.
• D.Increase the price of the class and say the laptop usage is free.

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After reviewing several topics, an instructor decides to ask the learners some review questions. After asking the first question, one of the learners answered incorrectly. Which of the following is the BEST approach for the instructor to take?

• A.Allow another learner to answer the question and continue training
• B.Ask the learner to stay after class for a review of the material
• C.Ask the learner to research the correct answer
• D.Explain the correct response and provide positive and constructive feedback

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