An instructor has been asked to develop a customized training course for a company. Which of the following should the instructor do FIRST?

• A.Conduct a needs assessment with the company managers.
• B.Ask for a list of personnel that will be attending the training.
• C.Purchase the equipment and material needed for the training course.
• D.Develop the training course and then ask the company to review it for accuracy.

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Which of the following BEST describes a situation in which it would be acceptable for an instructor to use appropriate colloquialisms, technical terms and acronyms in a classroom setting?

• A.If the instructor had received permission from management
• B.When the instructor has polled the participants and all agree that they should be used
• C.When the course ware specifies that technical jargon can be used
• D.When facilitating a subject related to a profession in which the learners are highly familiar with the terms

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An instructor covering industry specific material asks the learners in the class if they believe whether a specific regulation that has been passed will help their industry, hurt it or essentially have no effect. Which of the following question types is the instructor asking?

• A.Higher order
• B.Hypothetical
• C.Open-ended
• D.Closed-ended

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When a student in a lab is kept from participating due to a technical problem the instructor should FIRST:

• A.Ignore the problem and work with the student during a break so the class is not disturbed.
• B.Try to quickly analyze the problem to resolve the issue.
• C.Have another learner help the student while the instructor continues teaching.
• D.Concentrate on getting the student's technical problem solved so they can learn with the rest of the class.

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A company is hosting a training event at their location. The instructor has started the training, and one of the learners indicates that a page is missing from the handout. Which of the following should the instructor do NEXT?

• A.Ask the learner to get a copy from another learner
• B.Inform the company of the issue
• C.Continue with the training and provide the missing page after the next break
• D.Inform the learner that it was an error by their quality control department

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