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  2. IIBA Certification
  3. CBAP Exam
  4. IIBA.CBAP.v2024-01-19.q463 Dumps
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Question 118

What business analysis element tries to identify as many potential options as possible to meet the business objectives and fill identified gaps in capabilities?

Correct Answer: D
Explanation/Reference:
Explanation:
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Question 119

The performance of the business analysis team has been reviewed by management to determine areas for improvement. The manager would like to help the business analysts (BAs) develop their skills and address the corrective actions.
What is a technique that may help achieve this goal?

Correct Answer: A
Explanation
Lessons learned is a technique that involves identifying and documenting the successes, failures, and best practices of a project or initiative, and using them to improve the performance and quality of future work.
Lessons learned can help the manager to help the BAs develop their skills and address the corrective actions, because it can provide feedback, insights, and recommendations on how to enhance the business analysis processes, methods, and competencies. Lessons learned can also help to identify the gaps, issues, and opportunities for improvement, and to plan and implement the necessary actions to resolve them. Team restructure, weekly meetings, or team building are not the best options for achieving this goal, because they are either too general, too specific, or not directly related to the business analysis skills and corrective actions.
References:
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 8: Solution Evaluation, page 348 Business Analysis Body of Knowledge (BABOK) Guide, Version 3, Chapter 8: Solution Evaluation, section 8.5: Assess Enterprise Limitations, page 159 Business Analysis Professional Resources, IIBA Resource Collection, Business Analysis Body of Knowledge (BABOK) Guide CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Skillsoft Book, Chapter 8:
Solution Evaluation, page 348
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Question 120

An automobile manufacturer is undertaking a project intended to modify or replace the company's current timekeeping system. Negative employee reaction to change follows as word of the proposed solution spreads throughout the company. What could a business analyst (BA) do to prevent or reduce employee discontent?

Correct Answer: D
Explanation
Relaying upper management support to stakeholders is a way to reduce employee discontent and resistance to change. This can help the employees feel more confident and secure about the change initiative, as they perceive that the leaders are committed and supportive of the change. It can also help the employees understand the vision and goals of the change, and how it aligns with the organizational strategy and values.
By communicating the benefits and rationale of the change, and addressing the concerns and fears of the employees, the BA can foster a positive and collaborative attitude towards the change among the stakeholders. References:
Emotional Reactions to Change in the Workplace, CMI
Reactions to Change in an Organization, Wonder
IIBA BABOK Guide, Section 5.5, Assess Organizational Readiness
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Question 121

Gina has been asked to provide decision analysis for her solution scope. Which one of the following best describes the decision analysis technique?

Correct Answer: D
Explanation/Reference:
Explanation:
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Question 122

You are the business analyst for the NHQ Project. You have identified several stakeholders that need different types of information related to the requirements.
Which stakeholder would need detailed technical interface requirements?

Correct Answer: D
Explanation
Implementation subject matter experts are the stakeholders who would need detailed technical interface requirements. These are the people who are responsible for designing, developing, and deploying the solution components that interact with other systems or applications. Technical interface requirements specify the format, structure, protocol, and security of the data exchange between the solution and the external entities.
Project manager, regulators, and testers are other types of stakeholders who may need different levels of information related to the requirements, but not necessarily the technical interface details. References:
BABOK Guide, p. 29, 36, 51, 54
CBAP / CCBA Certified Business Analysis Study Guide, p. 45, 49, 50, 52
Certified Business Analysis Professional (CBAP) | Coursera, Course 1, Week 3, Video:
"Stakeholder Analysis"
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