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  2. IIBA Certification
  3. CCBA Exam
  4. IIBA.CCBA.v2025-08-29.q317 Dumps
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Question 76

Which approach is used to focus on minimizing up-front uncertainty?

Correct Answer: D
Explanation
The plan-driven approach defines business analysis activities. This approach is used to focus on minimizing up-front uncertainty and to ensure that the solution is fully defined before implementation begins in order to maximize control and minimize risk. It is preferred when requirements are effectively defined in advance of implementation.
Answer C and A are incorrect. These are not valid approaches for the business.
Answer B is incorrect. The change-driven approach does not focus on minimizing up-front uncertainty.
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Question 77

When an organization implements a new solution, the organization will often have to provide dual-support for the new solution and the solution that's being replaced. Which one of the following is not an input to the transitional requirements definition?

Correct Answer: A
Explanation
There is not any stakeholder management strategy during the operational transfer. The correct answer is the organizational readiness assessment, the stated requirements, the deployed solution, and the designed solution.
Answer D is incorrect. The organizational readiness assessment is one of the four inputs to the definition
transition requirements task.
Answer C is incorrect. The stated requirement is one of the four inputs to the definition transition
requirements task.
Answer B is incorrect. The deployed solution is one of the four inputs to the definition transition requirements
task.
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Question 78

The human resources department of an organization needs a new report. The business analyst (BA) assigned to this effort has scheduled a requirements workshop with the users. Users from the legal department have also been invited to the workshop. As the BA sets up the workshop, what can be done in advance to ensure a productive and focused workshop?

Correct Answer: B
Comprehensive and Detailed Anagendais essential forkeeping a workshop focused and productiveby outlining key discussion points and goals.
BABOK Guide (Chapter 3.2 - Conduct Elicitation)highlights that a well-structured agendahelps participants prepare, improves engagement, and ensures objectives are met.
Reserving a location (Option A)is necessary but does not ensure productivity.
Documenting feedback (Option C)happens after the workshop, not before.
Facilitating the workshop (Option D)is part of execution, not preparation.
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Question 79

As a business analyst, you should work to identify opportunities to improve the operations of your organization. Which one of the following improvement opportunities aims to improve the experience of the customer?

Correct Answer: C
Explanation
When customers experience the same process, such as checkout in different ways, it's frustrating. This improvement opportunity aims to create consistency in all behaviors to improve the customer experience.
Answer B is incorrect. Automating or simplifying the work people perform helps streamline costs and
improve quality by doing the work in the same way each time the work is performed.
Answer A is incorrect. Eliminating redundancy considers that stakeholders may have common needs that can
be met with a single solution, reducing the cost of implementation.
Answer D is incorrect. While this choice is tempting, it's not an actual improvement opportunity for the
business analyst to consider.
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Question 80

A new payments system was recently implemented to replace an old legacy system. The system users have lodged a complaint that the new system is slower than the old system but system performance statistics show more efficiency. How does the business analyst (BA) demonstrate to users how the new system is performing?

Correct Answer: A
The scenario describes a situation where there is a discrepancy between the system users' perception and the system performance statistics regarding the new payments system. The BA needs to demonstrate to the users how the new system is performing and address their complaint. The best way to do this is to collect system metrics and communicate the results in an understandable format. System metrics are quantitative measures that indicate the performance, quality, and efficiency of the system. Communicating the results in an understandable format means using clear and simple language, charts, graphs, or tables to present the data and explain the benefits of the new system.
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