An enterprise's decision to move to a virtualized architecture will have the GREATEST impact on:
Correct Answer: C
Moving to a virtualized architecture will have the greatest impact on vendor management, as it will require the enterprise to select, contract, and monitor the performance of the cloud or virtualization service providers. Vendor management is essential for ensuring that the virtualized architecture meets the enterprise's requirements, standards, and expectations, as well as for managing the risks, costs, and benefits of the virtualization strategy. Vendor management also involves negotiating and enforcing service level agreements (SLAs), ensuring compliance with regulations and policies, and resolving any issues or disputes that may arise with the vendors. System life cycle management, asset classification, and vulnerability management are also important aspects of IT governance, but they are not as significantly affected by moving to a virtualized architecture as vendor management. System life cycle management is the process of planning, developing, testing, deploying, maintaining, and retiring IT systems. Asset classification is the process of identifying, categorizing, and labeling IT assets based on their value, sensitivity, and criticality. Vulnerability management is the process of identifying, assessing, prioritizing, and mitigating IT vulnerabilities that may pose a threat to the enterprise's security or operations. These processes may need to be adapted or updated to accommodate the virtualized architecture, but they are not fundamentally changed by it. References := Steps to Meet Cloud and Virtualized Architecture Governance; Crafting the optimal model for the IT architecture organization; Enterprise Architecture Governance - Why It Is Important (Part 2); What is IT governance? A formal way to align IT & business strategy.
Question 167
The CEO of a large enterprise has announced me commencement of a major business expansion that will double the size of the organization. IT will need to support the expected demand expansion. What should the CIO do FIRST?
Correct Answer: B
Question 168
When identifying improvements focused on the information asset life cycle, which of the following is CRITICAL for enabling data interoperability?
Correct Answer: A
Standardization is the process of establishing and applying common rules, formats, definitions, and methods for data collection, storage, processing, and exchange. Standardization is critical for enabling data interoperability, which is the ability of data to be shared and used across different systems, platforms, applications, and organizations. Standardization can help improve data interoperability by: * Enhancing the quality, consistency, and accuracy of data * Reducing the complexity and ambiguity of data * Increasing the compatibility and comparability of data * Facilitating the integration and analysis of data * Promoting the reuse and sharing of data References: * According to the CGEIT Review Manual 2022, "Standardization is the process of developing and * implementing technical standards. The goals of standardization can be to help with independence of single suppliers (commoditization), compatibility, interoperability, safety, repeatability or quality."1 * According to the UN Statistics Wiki on Data Interoperability Guide2, "Standardization is a key enabler for interoperability. It allows for a common understanding of data elements across different systems and domains." * According to the ISO/IEC 38500:2015 standard on Information technology - Governance of IT for the organization3, "Standardization can improve interoperability between systems within an organization or between organizations."
Question 169
An enterprise's chief information officer (CIO) has been receiving complaints from business executives regarding the amount their units are being charged for IT services. To maintain a good relationship with business peers, the CIO wants to be responsive to these complaints. To address this issue, the FIRST step should be to:
Correct Answer: D
The first step to address the issue of complaints from business executives regarding the amount their units are being charged for IT services should be to quantify consumption and service level agreement (SLA) achievements per business unit. This will help the CIO to understand the actual usage and performance of IT services by each business unit, as well as to justify and communicate the chargeback rates based on the value and quality of IT services delivered. Quantifying consumption and SLA achievements can also help identify and address any inefficiencies, discrepancies, or gaps in IT service delivery or chargeback methods. Agreeing to reduce charge rates and improve relationship management with the business, looking into outsourcing of support functions to drive down the cost structure, and asking the CFO about budget revisions for the business units' IT expenditures are possible steps to take after quantifying consumption and SLA achievements, but they are not the first step. Agreeing to reduce charge rates without understanding the underlying causes of the complaints may result in underfunding or underpricing of IT services, which may affect their quality and sustainability. Improving relationship management with the business is important, but it should be based on transparent and accurate information about IT service consumption and chargeback. Looking into outsourcing of support functions may reduce the cost structure, but it may also introduce new risks and challenges for IT governance and management. Asking the CFO about budget revisions may help align IT expenditures with business priorities, but it may not address the root causes of the dissatisfaction with IT chargeback. References := IT Chargeback Drives Efficiency - Uptime Institute Blog; What is IT governance? A formal way to align IT & business strategy; Chargeback vs. IT Governance - HEIT Management.
Question 170
Which of the following BEST indicates that a change management process has been implemented successfully?
Correct Answer: D
Outcome measures are tools used to assess the effect, both positive and negative, of an intervention or treatment1. Outcome measures can indicate whether a change management process has been implemented successfully by comparing the actual results of the change with the expected or desired results2. Outcome measures can also help evaluate the impact of the change on the organization's performance, quality, and value3. The other options are not the best indicators of successful change management implementation. Maturity levels are a way of assessing the degree of development and sophistication of a process, but they do not necessarily reflect the outcomes or benefits of the process4. Degree of control is a measure of how well a process is managed and monitored, but it does not capture the effectiveness or efficiency of the process. Process performance is a measure of how well a process meets its objectives and requirements, but it does not account for the outcomes or consequences of the process. References: 3: https://www.physio-pedia.com/Outcome_Measures 2: https://www.isc.hbs.edu/Documents/pdf/2020-outcome-measurement-feeley.pdf 1: https://en.wikipedia.org/wiki/Outcome_measure 4: https://www.coursera.org/articles/change-management-process 5: https://www.sciencedirect.com/topics/engineering/degree-of-control 6: https://www.sciencedirect.com/topics/engineering/process-performance
