Which one of the terms below best characterises the following description? Elena Montgomery, Human Resources Coordinator, Fluid Pharmaceuticals Elena is 35 years old. She shares an apartment with her boyfriend of 4 years - they have no children. Her favourite pastimes are dancing tango and preparing wonderful tapas. She speaks conversational Spanish. Elena spends most of her day processing forms that are needed to hire, transfer, or discharge employees in the Marketing department. If something is incomplete or unclear, she takes the time she needs to find the answer. She is an expert in all relevant forms and procedures. Elena's goals: Advance in HR, excellence through accuracy; helpfulness; do not fall behind.
Correct Answer: B
Explanation The context of use is described in user group profiles and personas (who are the users), as-is scenarios (how do users currently do tasks), task models (details about what the tasks are) and user journey maps (how users interact with the interactive system and the organisation providing it). A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system. A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system. An as-is scenario is a narrative text description of the procedure a specific user currently follows to complete one or more tasks, A task model is a list of subtasks for each task which the user has to complete to reach their goals. Task models help the design team to design the right solution for each task. User journey maps provide an overview of the touchpoints where users interact with the interactive system and the organisation providing the interactive system. They help stakeholders and user experience professionals understand and optimise the user experience. A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system. A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system. The main purpose of personas and as-is scenarios is to identify user needs and make it easier for designers, developers and other stakeholders to understand who the users are, what they do, what their obstacles are, and to facilitate discussions within the design team.
Question 2
What are dialogue principles?
Correct Answer: D
Question 3
The stage FIRST SKETCHES involves - choose four:
Correct Answer: A,C,D,E
Explanation The purpose of "Design: produce design solutions to meet user requirements" is to convert user needs and user requirements into a working interactive system - that is, a design solution. Deliverables from the analysis of the context of use, such as user groups, as-is scenarios and personas are also used. The conversion considers dialogue principles, heuristics, style guides and design concepts like affordance and mental models as described in section 6.1. Design patterns are existing design solutions that have been shown to work for users and can therefore be reused in the designs of new interactive systems. The approach is iterative as indicated by the following diagram:
Question 4
Fill in the blanks: The purpose of__________ is to serve as a helpful intermediate step in the transformation of the context of use information into comprehensive__________.
Correct Answer:
user needs, user requirements
Question 5
11. Your colleague, Debbie, is planning interviews with users of a restaurant review website. Debbie shows you the interview questions she has written so far and asks you to comment on them. Which two of Debbie's interview questions are leading?
