Which one of the following statements best describes the purpose of a focus group?

• A.To gather focused information from a group of users in a usability test session
• B.To gather contextual information relating to user needs without interfering with users' work
• C.To collect contextual information relating to user needs by talking to users with particular focus on a user group
• D.To gather ideas for personas and scenarios
• E.To discuss a set of questions on specific topics
• F.To evaluate an interactive system

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Which one of the following best describes a "Post-session interview?

• A.The information that the moderator provides to the test participant ahead of the usability test session
• B.The interview that takes place before the usability test session
• C.The questions that the moderator asks the test participant during the usability test session
• D.The interview that takes place immediately after the usability test session
• E.The questions that the moderator asks the test participants approximately one week after the usability test session to gauge their long-term user experience
• F.The set of questions asked at the end of a contextual interview

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Which one of the following methods is most useful in helping to develop the navigation structure of a new website?

• A.Card sorting
• B.Contextual interview
• C.Heuristic evaluation of a high-fidelity prototype
• D.Focus group
• E.Heuristic evaluation of a low-fidelity prototype
• F.Storyboard

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Which one of the following is a valid user requirement for Gamma Airlines website?

• A.Most users who frequently book flights on Gamma Airlines website must be satisfied with the website
• B.Gamma Airlines website must be effective, efficient and satisfactory to use
• C.Users must be able to book a flight within a reasonable time
• D.If a user books a flight that costs more than £2,000, the website must send a confirmation code to the user's mobile phone; the reservation must not be accepted before the user has entered the correct confirmation code on the website
• E.Gamma Airlines website must be at least as efficient as the websites of the two most important competitors, Alpha Airlines and Beta Airlines
• F.Users must be able to select the payment methods they used for previous reservations

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You have been asked to conduct a usability test of a car rental website. Which one of the following is NOT an appropriate task for the usability test?

• A.Rent a car that meets your needs from a location and for a period that suits you and your budget
• B.Rent a compact car from London Heathrow Airport. You need to collect the car tomorrow morning at 9 and return it to the same location, 4 days later at noon
• C.Cancel a reservation that you had previously made
• D.Tell me what you think of the website's home page
• E.Find a phone number that you can call to talk to someone about your rental contract
• F.What is the charge for renting a GPS?

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